Returns & Exchanges

At BERNY WATCH, we want you to be completely satisfied with your timepiece. If your purchase does not meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team with your order number and reason for return to receive a Return Authorization (RA) number.

2

Prepare the Package

Securely pack the watch in its original presentation box, including all manuals, warranty cards, and protective films in an unused condition.

3

Ship to Service Center

Affix the provided shipping label or use a tracked courier service to send the item back to our designated inspection facility.

4

Inspection and Refund

Once our horologists verify the watch's condition, we will process your refund or dispatch your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing